Does the vacuum work on carpets?
The vacuum works on carpets that are low pile carpet. The vacuum's effectiveness is reduced on medium and high pile carpet types. Please see below for examples of each type of carpet.
What height does the wall-mounted dock need to be installed at?
The installation height is recommended not ot exceed 90CM.
How long is the warranty?
The warranty lasts 2 years.
Will the vacuum scratch wood floors or other hard floor surfaces?
By using the Full-size LED Multi-tasker Power Brush, the vacuum can be used on multiple types of hard floor surfaces.
Is the filter replaceable and can it be washed?
The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance.
How do I know when it needs to be charged?
When the second indicator blinks green, This means the battery is out of power, you should charge the appliance ASAP.
What is the suction power rated at?
The main motor power is rated at 180W.
How do I know when it is fully charged?
When fully charged, 3 green lights are steady on.
Does the brush scratches or dulls floors?
No, it doesn't. The brush works great on hard floors without any damage to it. It is also recommended to test an inconspicuous area of a sensitive surface before using an accessory on it.
How do I store my vacuum?
We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use.
How often should I wash the pre-filter?
We suggest you clean the pre-filter at least once a week. It also depends on the actual use condition of the filters.
How often does the dustbin need to be emptied?
Generally, we advise to empty the dust cup regularly. If there is a lot of trash in it, Please clean it up.
How do I know when the filters need to be cleaned?
The filters should be cleaned when you feel that the device has reduced suction.
What is the noise value of this appliance?
he lowest noise value can be 75dB(A).
Does it have LED lights?
Yes, it does.There are LED headlights on the power brush to help you clean hard to see spots.
What is the input voltage?
The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
How often do I need to clean the HEPA?
We advise to clean the HEPA every 3 months. Please don't wash the HEPA, only clean the dust inside. Dust cup, HEPA and floor brush please do wait till 100% dry to use again.
How long can the vacuum cleaner run on a full charge?
It can run for 35 mins with non-electric accessories for one battery.
Will this unit stand upright on its own or does it have to be hung on the wall?
It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
How much time does the machine take to be fully charged?
It takes around 4-5 hours to charge to full.
Is this vacuum cleaner easy to assemble? Do I need any screw driver to assembly it?
It's easy to assemble. No tools needed.
What is the voltage of the charger? Can you use a different charger?
It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.